Refund policy

Returns and refunds

Changed your mind

You can cancel your order for any reason up to 14 days after the day you receive it. To do so, contact us through our contact page with your order number. You then have a further 14 days to send the items back.

Items must be returned unworn, unwashed and in their original condition. We may reduce the refund if an item has been handled more than is needed to check that it fits, as you would in a shop.

You are responsible for the cost of returning items, unless the item is faulty or not as described.

Refunds

We will refund the price of the returned items to your original payment method within 14 days of receiving them back, or of you giving us proof that you have sent them.

Faulty or incorrect items

If an item arrives damaged, faulty or is not what you ordered, contact us with your order number and a photo. You are entitled to a full refund for a faulty item within 30 days of receiving it, and to a repair or replacement after that. We will cover the return cost.

Exchanges

If you need a different size or colour, return the original item for a refund and place a new order.

Nothing in this policy affects your legal rights.